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How 44royal Handles Your Personal Data

At 44royal, your personal data belongs to you — we collect only what is necessary to operate your account, process your transactions via Touch 'n Go, GrabPay, Boost…

Data Collected Only As NeededTouch 'n Go, GrabPay & Boost Transactions ProtectedYour Right To Access & CorrectMalaysian Law Applies

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What Data We Collect and Why

44royal Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 44royal, we collect the details you submit during registration — your name, email address, contact number, and payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX, or FPX bank transfers. We also log device identifiers, IP addresses, and

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session activity to detect unauthorised access and maintain account integrity. Transaction records are retained to satisfy audit requirements and to resolve any disputes you raise. We do not sell your personal data to third parties, and we share it with processors only where it is strictly
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necessary to fulfil a service you have requested — for example, routing a withdrawal back to your Touch 'n Go wallet. Players in Shah Alam and across Malaysia can rely on the same data-handling standards. Eligibility to hold an account depends on local law, and this
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policy applies where that access is permitted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to exercise a data right — such as requesting a copy of what we hold, correcting an inaccuracy, or asking us to delete an account — our privacy team is reachable through the channels below. We aim to respond to all data-related requests within 14 calendar days of receipt, and we will confirm receipt by the end of the next working day.

Team online

Email Our Privacy Team

Send your data request or privacy question to our dedicated address. Include your registered email and the nature of your request so we can route it to the correct team member without delay.

Live Chat Support

Open the live chat window on 44royal.pro to speak with a support agent in real time. For data requests, the agent will log your case and pass it to the privacy team with a reference number.

Written Request by Post

If you prefer a formal written channel, send your request to our registered correspondence address. Quote your account reference and the specific right you are exercising under applicable Malaysian data-protection law.

HOW WE PROTECT YOU

Our Six Data-Handling Commitments

These six practices define how 44royal approaches data handling across every account, every transaction, and every support interaction — from the moment you complete registration through to any account-closure request you submit.

Encrypted Data in Transit

All data exchanged between your device and our servers travels over TLS encryption. This covers login credentials, payment details submitted via GrabPay or FPX, and any personal data you update in your account profile.

Cookie Controls You Manage

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can adjust cookie preferences at any time through the settings panel available on every page of 44royal.pro.

Account-Level Security Checks

Each login is validated against the device and location history linked to your account. Where an anomaly is detected — such as a login from an unrecognised device — we apply an additional verification step before granting access.

Data Retention Periods

Transaction records are held for the period required under applicable Malaysian financial-compliance rules. Account data that is no longer needed for the stated purpose is deleted or anonymised on a rolling schedule we review annually.

No Third-Party Data Sales

We do not sell, rent, or trade your personal data to marketing networks or data brokers. Data passed to payment processors — including Touch 'n Go and Boost — is limited to what is needed to complete the specific transaction you initiated.

How To Request Changes

Submit a data-correction or deletion request through email, live chat, or post. We verify your identity before acting on any request, and we will confirm in writing once the change or deletion has been carried out on our systems.

Your Questions About This Privacy Policy

The answers below address the most common questions we receive about how 44royal collects, stores, and processes personal data. If your question is not covered here, contact our privacy team through any channel listed on this page.

We collect the details you enter at registration — name, email, phone number — plus payment identifiers for Touch 'n Go, GrabPay, Boost dan FPX, and FPX. Device and IP data are also logged for security purposes.

Transaction records are retained for the period required under applicable Malaysian regulations. Non-transactional account data is deleted or anonymised once it is no longer needed for the purpose it was collected. We review retention schedules annually.

Yes. Submit a subject-access request via email or live chat, quoting your registered account email. We will verify your identity and send you a summary of the data we hold within 14 calendar days of confirming your request.

Contact our privacy team by email or live chat and specify which detail is incorrect and what the correct version should be. After identity verification, we aim to make the correction within 7 working days and confirm it in writing.

We share data only with processors required to deliver a service you have requested — such as routing a payout to your GrabPay wallet. We do not sell data to advertisers, data brokers, or any external marketing network, under any circumstances.

Session cookies maintain your logged-in state; analytics cookies help us understand page navigation. Both can be managed through the cookie-settings panel on 44royal.pro. Disabling analytics cookies does not affect your ability to use the account.

Reach our privacy team by email, live chat, or written post as described on this page. If you are unsatisfied with our response, you may escalate the matter to the relevant data-protection authority under Malaysian law where applicable.

How 44royal Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Our Privacy Team

Live Chat Support

Written Request by Post

Our Six Data-Handling Commitments

Encrypted Data in Transit

Cookie Controls You Manage

Account-Level Security Checks

Data Retention Periods

No Third-Party Data Sales

How To Request Changes

Your Questions About This Privacy Policy

01 What personal data does 44royal collect when I open an account?

02 How long does 44royal keep my personal data after I close my account?

03 Can I request a copy of the data 44royal holds about me?

04 How do I ask 44royal to correct inaccurate personal data?

05 Does 44royal share my data with third parties?

06 How does 44royal use cookies, and how do I control them?

07 Who do I contact if I believe my privacy rights have been breached?

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